Customer Service Representative

Acts as a front line of support for clients and suppliers and ensures concerns are properly attended to and resolved with urgency.

A successful customer service representative puts a high value on customer satisfaction and retention. They should be a clear communicator who convey enthusiasm while being knowledgeable, professional, and adaptable.

Remote. Compensation in line with local market rates.


  • Confirm hotel bookings and ensure the right hotel has been booked by the supplier
  • Monitor fresh desk tickets for incoming emails and issues
  • Attend to incoming calls for customer issues, coordinating between supplier and client
  • Submit daily customer service report on activities performed according to template
  • Any other ad hoc tasks assigned


  • Speaks fluent English and Spanish
  • 3-5 years experience in Customer Service Operations
  • Owns a laptop, has broadband connection, and noise-cancelling headphones
  • Has a conducive working environment with no disturbance
  • Familiarity with MS Word, Excel, and a quick learner when it comes to various applications and databases. All candidates will be trained on company's custom applications
  • Has to be able to work under pressure and hit target set during the shift
  • Preference will be given to candidates who can start immediately